Easy on the wallet

Which payment methods are available?

You can pay using Visa or MasterCard. Additionally, Finnish customers can use Finnish online banks for buying credits in advance. Using credit card you are automatically charged based on the real usage.

When am I billed for services?

Our automatic system gathers usage data every hour after which we deduct the usage from your account balance. If you are paying using credits, we will automatically notify you when you are running out of them. If you are using credit card payments, we will first let you use the service and when the outstanding amount exceeds a minimum threshold or when the time since the last payment exceeds 30 days, we will automatically charge your credit card.

Can I get a refund if I don’t use the service?

Unfortunately we do not issue refunds for unused services or credits.

Do you bill for closed services?

As long as we have reserved the resources for you the service is billed for. If you want to stop using the service, you should destroy your servers and other resources. After that, the billing will automatically stop if there is nothing to be billed.

When do you close my services if no payment has been received?

If you are using prepayments using credits, the service will be closed immediately after running out of credits. If you are using credit card payments, the service will continue to be provided until you have terminated all the services or removed your credit card. If you want to stop using the service, please remember to destroy all the resources you are using to avoid additional invoices. We will keep your data for 7 days after the service has been closed. After that, everything will be automatically deleted.

How do you bill the services?

Billing for instances and other related services is based on hourly prices. Monthly prices are provided only for easier comparisons and they are approximations assuming a 30 day month. Therefore, the exact monthly price varies slightly depending on the length of the month. We only bill you for the hours you’ve used the service, e.g. not for the entire month if the service was not used for the entire month. You can for example use a higher performance server for an hour or two and the higher price will be billed only for the time you were using the better configuration.

Can I test the service before paying for it?

Yes! We offer all the customers 5 € worth of free credits that you can use to try the service before making any payments. Certain functionalities are however restricted before the first payment to prevent abusive behaviour.